Shipping

At Plastic3D SHOP, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, 3d printing, quality check and packaging. All orders are processed within 24 hours after placement. Depending on the complexity of the item and the amount of orders, manufacturing might take up to 3 days per batch of orders. You can see shipping estimations at the bottom of each product's page.
• Shipping time: This refers to the time it takes for items to be shipped from our HQ to the destination.

Estimated shipping times by location

TBD

*All orders are packed / printed / shipped from our HQ in Iasi, Romania.

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods such as custom-made items are exempt from being returned.

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@plastic3d.net . 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping returns
To return your product, send us an email at shop@plastic3d.net or use our live chat and you will be guided by one of our support team members. 

You will be responsible for paying for your own shipping costs for returning your item (if it's our fault, we will support all the costs). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.